Allergy & Safety Information

ALLERGEN POLICY

We do everything we can to keep allergens and gluten-free products separate within the shop and in storage but due to the nature of zero-waste shopping, it is inevitable that nearly all allergens are present and we cannot certify 100% no cross-contamination with gluten, sesame or nuts. If you suffer from life threatening allergies, we do not recommend shopping with us. If you or someone you are cooking for has a severe allergy, please contact us on 02392 174 725 or [email protected] before your visit.

We take cross contamination and food hygiene very seriously and it is practices like this that have helped us achieve our 5 star food hygiene rating!

HYGIENE AND SAFETY POLICY

All our product dispensers and jars are filled in our shop in a hygienic environment (all utensils and containers are thoroughly washed before use).

If you bring your own containers to fill - please ensure they are cleaned thoroughly, and fit for purpose, as we cannot take responsibility after the product has left our dispensers. Containers must be completely dry before refilling as water promotes the growth of bacteria and can also reduce the shelf-life of products.

Unfortunately, products that enter a customer’s container cannot be put back into our dispensers due to the risk of cross-contamination. As a small business we therefore kindly request that you purchase anything you dispense.

For full traceability, where possible, we display our batch numbers, best before dates and ingredients on our products. We advise all our customers to take note of this and transfer the information on to your own containers when refilling. For cleaning products, you are only permitted to use containers which are made for those specific products. We also have sticker labels with hazard symbols for the different cleaning products – available on request.

COVID-19

We have a Covid Risk Assessment and keep the shop to a maximum of 4 customers at any one time.

We kindly ask all our customers to wash or sanitise their hands before they come in and highly recommend wearing a face covering, unless exempt. Food refills will be done by a member of staff for customers who don't / can't wear a face covering.

Many thanks!