Bike Delivery and Click & Collect Information

Terms and Conditions

Your order

Bike delivery

  • We currently deliver to PO1, PO4 and PO5 postcodes. Delivery days are Tuesdays (3pm-5:30pm) and Saturdays (2pm-4:30pm). Cost is £2.50 per delivery (no mininum order).
  • Our delivery capacity limit is 4 orders per day. We will contact you should we have reached our maximum capacity to offer you an alternative.
  • Orders need to be placed at least 48 hours prior to your preferred delivery day. Any orders after the cut off time will be put through to the following delivery day or week unless you email [email protected] and we can try and make an arrangement for you where possible.
  • If you're not home on your delivery day / time, we'll be happy to leave your order in a safe location. Please specify where in the NOTES or via email.

Click & Collect

  • Our C&C capacity limit is 4 orders (instead of 16) per day and the current wait time for collection is usually 24-48 hours. Please note we are closed Mondays so no orders will be processed on these days.
  • You will receive an email asking for your availability to collect (please note that your order will only be packed on the collection’s day to keep it fresh).
  • Please do NOT come to collect your order if you haven’t received an email. Feel free to give us a call or drop us an email at [email protected].

How are goods packed?

Bike delivery

  • All dried items will be packed in paper bags or will come loose whenever possible.
  • Chilled and frozen products will be delivered in a thermal box.
  • Frozen food sold loose will be delivered in a returnable plastic container. We won’t charge you for these but please make sure to return them for us to wash and reuse.
  • All liquids require a bottle. Returnable containers need to be ordered separately for a small fee. When placing your order, please make sure to add the containers needed to your basket (see here). The empty returnable containers will be collected on your next delivery and a refund will be issued within 24-48 hours.

Click & Collect

  • All dried items will be packed in paper bags or will come loose whenever possible.
  • All liquids require you to bring your own bottle or to buy one from us. When using your own, please make sure they are cleaned and suitable for the use (i.e. no plastic drinks bottles for cleaning products). Most of our cleaning products are available to buy in a pre-filled bottle.
  • Please sanitise your hands before entering the shop.
  • Please bring your own shopping bag(s) as we don't provide them.

Allergens Statement

Due to the nature of Zero-Waste shopping, nearly all allergens are present in the shop. Whilst we have done our best to separate products and use precaution with allergens, we cannot guarantee there is no cross contamination or absence of any particular allergens.

For further information on our Allergen and Hygiene & Safety policies, please click here.